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Owner Experience & Membership - Owner Support Advisor - OI1

Central Support Office - Newcastle, Central Support, Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Req #1461
17 May 2022

Owner Support Admin Advisor
Fulltime - 12 month Fixed term Contract
  

Newcastle upon Tyne
The role of the Owner Support Administration Advisor is to work on key projects and support the delivery of accurate data collection and processing to ensure we provide the best possible experience to our owners.

The role will focus on the administration of key owner related tasks and day-to-day this will involve data processing and may include making contact with both our Parks and Owners in a friendly, professional and timely way over the telephone or by email.

We are always looking to improve how we work for our owners and measure our performance with key quality and customer measures.

Job Description:

  • The Customer Support Admin Advisor will be confident and competent handling a variety of queries via telephone, email and white mail in a timely and professional manner.
  • You will be passionate about providing great customer service and have the ability to resolve queries with confidence.
  • Accuracy and attention to detail and a good understanding of back office daily tasks is essential, as well as real passion for service delivery.
  • Support and take ownership of more complex queries that may require problem-solving and further investigation, end to end, as required.
  • Responsible for the accurate checking, cleansing and processing of owner information in compliance with GDPR.
  • Work in conjunction with all owner service teams across the business to ensure service standards are met according to the Owners Service policy whilst driving best practise across the business to deliver a one team approach.
  • Responsible for accurate data collection and input to ensure that we have insightful management information to more easily identify trends and opportunities.
  • Ensure that you have a good working knowledge of the National Caravan Council (NCC) code of practice.
  • To have a proactive and flexible attitude towards achieving business targets and be able to work under work under pressure within a dynamic and changing environment.
  • To maintain a friendly and approachable manner and deliver customer service in a positive and professional manner at all times, always demonstrating Parkdean Resorts values.
  • Pro-actively work to improve Owner experience by looking at new ways of working to improve practices, add value and create an easy and enjoyable journey for customers and people
  • Manage any owner dissatisfaction in an
  • empathetic and constructive way always ensuring feedback and complaints are
  • recorded to support continuous improvement


Person Specification

  • Excellent customer service experience including complaint handling

    Excellent verbal and written communication skills

    Enjoy problem solving and working in a busy multi-channel environment

    Self-motivated and positive outlook

    High attention to detail

    Excellent organisation

    Ability to confidently use systems and basic Microsoft Office knowledge

    Passionate and caring about improving owner experiences

Other details

  • Pay Type Salary
  • Min Hiring Rate £20,500.00
  • Max Hiring Rate £20,500.00
Location on Google Maps
  • Central Support Office - Newcastle, Central Support, Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom