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Lead Application Support Engineer

Norfolk St, Sheffield City Centre, Sheffield S1 2JE, UK Req #238
29 June 2022
Title: Lead Application Support Engineer
Department: Business Systems Application Support
Location:  Sheffield (Hybrid)
Full time, permanent 
Salary: £45,000 to £52,000  

Tes is an international provider of software-enabled services passionate about using technology to make life easier for schools and teachers. All products and services are built with teachers and schools needs at the core, ensuring they are innovative, trusted education solutions. 

Role overview: 
As Lead Application Support Engineer, you play a critical role in helping leverage core business systems to support the delivery of Tes’ systems and overall business strategy. You report into the Head of Business Systems.
On a day-to-day basis, you lead a team of Application Support Engineers, who are either permanent members of the Applications Team and/or contract resources. You will also have line management responsibilities for members of your team.
You will be responsible for delivery of the applications Roadmap and will be expected to take on the role of technical lead in key business systems projects. You will gather requirements, design solutions, manage the pipeline of work for the team, and organize regular meetings with the team to stay on track. 
Your internal customers come from various divisions within Tes, and, as such you will be expected to balance priorities and liaise with different departments to establish and maintain expectations.

Key Responsibilities: 
  • Technical Leadership and Agile Delivery
  • Stakeholder Management
  • Technical Operations
  • Applications configuration
  • Manage incidents and requests
  • Team Management

What will you need to succeed? 
  • Demonstrable experience of team leadership.
  • Wide range of business system configuration experience
  • Experience of migrating users from legacy to new Cloud systems
  • Supporting less experienced/ technical colleagues
  • Experience of working in technology (SaaS) or Education sectors, desirable
  • Experience of integrating new cloud based systems via integration platforms, web based APIs, ideally RESTful APIs.

What do you get in return? 
  • 25 days annual leave rising to 30 
  • 5% pension after probation
  • Hybrid working, 2+ days in the office 
  • State of the art city centre offices 
  • Access to a range of benefits via My Benefits World 
  • Discounted city centre parking  
  • Free eye care cover 
  • Health care (permanent contracts only)
  • Life Assurance 
  • Cycle to Work Scheme 
  • EAP (Employee assistance programme) 
  • Monthly Tes Socials 
  • Access to an extensive Learning and Development menu 

Who are Tes?
Tes has been supporting the education sector for over a century, growing and changing alongside the evolution of education. Today, Tes is focused on providing digital solutions to support school leaders and teachers with wellbeing, continuous professional development, safeguarding, SEND provision, flexibility through timetabling, and pupil behaviour management. 

Our Vision is to power schools and enable great teaching worldwide, by creating intelligent online products and services to make the greatest difference in education. 
Tes has over 13m teachers in its online community and working relationships with 25,000 schools in over 100 countries. Tes helps schools find the teachers they need via a range of recruitment solutions; brings new teachers into the profession through initial teacher training; provides teachers with continuous professional development and world class safeguarding training. It also offers a range of expert tools for the classroom from timetabling, SEND provision, and behaviour management solutions to dynamic staff surveying and wellbeing tools. Tes brings educators together online so they can share expertise and teaching resources and it provides them with vital information, research and analysis about education via its fully digital Tes Magazine. 

Tes is a global company employing over 600 people and operating across 10 offices, including in London, Sheffield, Hong Kong, Sydney, and Dubai. 

We are proud of our people centric culture where everyone is driven to achieve the same goal. We are an agile organization striving for continuous improvement. We invest in our people with extensive learning and development opportunities and support our colleagues with various mentoring and career enhancement programmes. 

Tes Global will ensure all qualified applicants receive consideration for employment without regard to race, sex, colour, religion, sexual orientation, gender identity, national origin or on the basis of disability.  We invite applicants to contact us directly to identify any additional support required. 

Other details

  • Pay Type Salary
  • Min Hiring Rate £45,000.00
  • Max Hiring Rate £52,000.00
Location on Google Maps
  • Norfolk St, Sheffield City Centre, Sheffield S1 2JE, UK